More evidence, more support
The LRG needs more hard evidence from Leaseholders of complaints not being properly dealt with by the VAHT. And furthermore, extra leaseholder support is needed for the LRG.
Telephone complaint form
Whenever you take up issues with the VAHT we urge you to copy documents to the LRG, redacting personal details if necessary. However, most of the time people just want to pick up the phone, but this can mean there's no paper trail for the Trust to be held accountable. Hard evidence will help us prove that complaints are being handled poorly so we've constructed a helpful form with prompts like name of the person you're speaking to, date, time, details of complaint, etc. Click here to download the form. Each time you complete one, copy it to us at the usual contact details.Recruit your fellow Leaseholders
We have designed an A5 leaflet to help you/us find more Leaseholders to support the LRG. We have copies to give out at meetings or you can download a copy of the leaflet to print or e-mail to your neighbours. We also suggest posting these leaflets in your communal areas and at your local shops.
Posted by LRG
